UKG Client FAQ Copy

Works FAQ for UKG Clients:

How can UKG Advanced Scheduling customers benefit from a Works implementation?

Works OnDemand is the category leader in automated shift filling for core and float staff. Clients consistently achieve 30%+ reductions in premium labor spend within their pilot, alongside increased core staff participation and 8-12 hours per week saved per unit manager.

Works Intelligent Scheduling (in customer validation) adds an AI Schedule Balancer that captures staff preferences via chat and auto-builds schedules optimized for equity, skill requirements, work rules, and cost. Unit leaders review and refine via AI agent before publishing to UKG - saving an estimated 8-10 hours per unit per 6-week cycle.

Partial shifts: Works converts UKG 12-hour shifts into both full and partial options. The full shift is incentivized at a premium; if a partial is claimed, the remaining hours are re-offered with escalating incentives to ensure complete coverage.

Does Works replace any UKG functionality?

No. Works automates the open shift filling process that unit leaders and central staffing currently manage manually in UKG.

Identifying, matching, recruiting and confirming shift claims in UKG is all handled by Works - freeing unit managers to monitor fill rates and central staffing to focus on day-of adjustments.

Will Works help with my day-of and float pool management?

Yes. Most Works customers add float staff as a defined workforce group, enabling shifts to be claimed by float resources 3-7 days out. This pre-positions float coverage earlier in the cycle, reduces day-of burden for central staffing, and gives float staff advance schedule visibility.

How difficult is it to implement Works with UKG?

Works offers a no-obligation Proof of Concept that typically goes live within 4-8 weeks of kickoff, scoped to your existing UKG policies for payroll, scheduling workflow, and premium pay - minimizing internal resource demands and change management.

We require high confidence in ROI before pursuing new technology. What should we expect from Works?

Before any Proof of Concept, we model expected ROI using benchmark data from existing clients and a data extract from UKG. Works OnDemand delivers ROI in two ways:

Premium Pay Reduction (near-term): Clients typically see 30%+ premium pay reduction within 12 weeks - directly informing enterprise ROI expectations.

Contract/Agency Reduction (long-term): As core staff fill rate rises, Clinical Operations can plan a reduced contract/agency budget within 4-6 months of go live.

What is the most surprising impact of having Works in a UKG environment?

Core staff behavior changes significantly. Rather than waiting until the last minute to claim shifts (when emergency incentives peak), Works’ incentive management and sequenced workforce distribution alters median claiming time from 2-5 days before shift start to more than 14 days out - reducing system stress and driving premium labor costs down.

UKG Clients - works faq

Works + UKG: Unlocking Clinical Utility

Works has built deep expertise working with UKG scheduling clients for 5+ years, giving UKG health systems distinct advantages:

Works FAQ for UKG Clients:

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